What is Print on Demand?

MonetMerch is a print on demand company, all products are unique and produced per order meaning made to the consumer's specifications. Your particular item(s) will be made exclusively for YOU. Due to this custom attention, orders cannot be cancelled after 24 hours of placement. Please contact us if you would like personal assistance. Again, due to this custom attention, we do not refund orders for buyer’s remorse. Returns or exchanges are not supported if you ordered a wrong size, color, quantity or simply you changed your mind.

However, we can offer a replacement order free of charge, if there are any issues with the order, like manufacturing error, printing issues, damage in transit and such. In order to resolve the problem most efficiently, get in touch with our Customer Support Team. Contact Us.

How do I report a problem with my order? 

You can report problems with an order through our Contact Us page. Be aware that MonetMerch may require a photo to be submitted with your problem report to begin a reshipment. It is always best to include photos with your initial problem report to avoid delays.

What if the order is lost in the mail?

What if the product is damaged in the mail?